Business Briefs

Sickler earns Top Business Development

Paul Sickler, accredited farm manager (AFM) with Farmers National Company, was recently recognized for his outstanding efforts in developing new business for the company during 2018.  

The Brandon farm manager and real estate agent received the top business development award for the year in a company-wide competition among 100 professional farm and ranch managers in a 28-state area.

 

Koob earns AFI’s top customer service honor 

Josh Koob, an American Family Insurance agency owner in Brandon, has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program.  

“An extraordinary customer experience is a top priority at American Family and our agency owners are a critical part of accomplishing that,” said Ann Hamilton, American Family Insurance customer experience vice president. “The select group of agency owners who have attained the American Star Excellence in Customer Experience Certification have, according to their customers, consistently provided that outstanding service that is a differentiator for us among insurance providers.” 

The service excellence distinction was determined through an evaluation process conducted under guidelines established through the company’s American Star Excellence in Customer Experience Certification Program. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current agency owner. 

Koob has been an agency owner since Jan. 1, 2015, in Brandon.